❓ Frequently Asked Questions (FAQs)

Welcome to the FURORA Help Center — we've gathered the most common questions to help you shop with confidence.

🛍️ Ordering

Q: How do I place an order?
A: Simply browse our products, add your favorite items to cart, and proceed to checkout. It’s quick, secure, and easy!

Q: Can I change or cancel my order after placing it?
A: You can change or cancel your order within 12 hours of placing it. Please contact us immediately at support@furora.store with your order number.

🚚 Shipping & Delivery

Q: How long does delivery take?
A:

• Standard Shipping (Nigeria): 3–7 business days

• Express Shipping: 1–3 business days in major cities

• International Shipping: 7–14 business days

Q: How do I track my order?
A: Once your order ships, you’ll receive a tracking number via email or SMS. You can also track it on our Track Your Order page.

Q: Do you offer free shipping?
A: Yes! We offer free shipping on all orders over ₦50,000 within Nigeria.

🐾 Products & Pets

Q: Do you offer supplies for all types of pets?
A: Yes! We stock products for dogs, cats, birds, rabbits, hamsters, reptiles, and more.

Q: Are your products safe for my pets?
A: Absolutely. We handpick every item in our store to ensure it meets strict quality and safety standards.

🔄 Returns & Refunds

Q: What is your return policy?
A: You can return unused, unopened products within 7 days of delivery. Please read our Return Policy for full details.

Q: I received a damaged or wrong item. What should I do?
A: We’re sorry! Please email us at support@furora.store with your order number and a photo, and we’ll make it right ASAP.

💬 Need More Help?

Still have questions? Reach out to our friendly support team at support@furora.store or through our Contact Us page — we’re here to help!